Jet Pass's Privacy Policy — Your data is safe with us

Jet Pass ("we", "us", "the platform") is a trusted online Sports Betting and gaming service based in Bangladesh. When you use the jetpass.bet website, you share certain personal information with us — this Privacy Policy explains in detail how that information is collected, used, and kept secure.

This Privacy Policy applies to all users of the jet pass platform — whether you are a registered member or simply browsing the website. By accessing jet pass, you agree to this Privacy Policy.

We believe your personal data belongs to you. jet pass acts as its custodian — not its owner. That is why we are always transparent about where, how, and why your information is used.

Jet pass only collects information that is necessary to maintain service quality, meet legal obligations, and keep your account secure. Collecting data beyond what is needed goes against our policy.

Information Collected Directly From You:

• Identity information: Full name, date of birth, nationality.
• Contact information: Mobile number, email address, and current address.
• Identity Verification Documents: A copy of your National ID or passport (as part of the KYC process).
• Financial Information: Mobile banking number (bKash/Nagad/Rocket), transaction history.
• Account Information: Username, password (encrypted).

Automatically Collected Information:

• Device Information: IP address, device type, operating system, browser.
• Usage Data: Pages visited, links clicked, and session duration.
• Location data: Approximate geographic location (IP-based).
• Cookies & tracking data: Preferences & session data.

Jet pass uses your information only for specific, legitimate purposes. We never use your data for anything you haven't been informed about in advance. Every use case has a clear and defined legal basis.

• Account management: To complete the registration process, verify login, and ensure account security.
• Service Delivery: To accept bets, display odds, settle results, and pay out winnings.
• Identity Verification (KYC): To prevent money laundering and meet legal obligations.
• Financial Transactions: To process deposits and withdrawals and maintain transaction records.
• Security Monitoring: To detect fraud, multiple accounts, and suspicious activity.
• Contact: To send important notifications, promotional offers (with your consent), and provide support.
• Improvement & Analytics: To improve the platform experience and resolve technical issues.
• Legal compliance: To comply with applicable laws and regulations and to assist in dispute resolution.

Jet pass never sells your personal data. Information is shared with third parties only in specific, limited circumstances, and your data is fully protected in every case.

Limited instances of data sharing:

• Payment Providers: bKash, Nagad, Rocket, and other approved payment gateways — used solely to process transactions. These providers use your information exclusively for transaction purposes.
• Identity verification services: Necessary documents may be shared with authorized verification agencies to complete the KYC process.
• Legal Authorities: Information may be disclosed in response to a valid court order, a request from a government regulatory authority, or other legal obligations.
• Technology partners: Cloud server and security service providers for platform operations — governed by strict confidentiality agreements.
• Anti-Fraud Agencies: Shared on a limited basis with industry partners for the prevention of money laundering and fraud.

All our third-party partners are contractually bound to uphold jet pass's privacy standards. They may only use your data for the specified purpose.

Jet pass uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help remember your preferences on future visits.

Types of cookies we use:

• Essential Cookies: These are essential for maintaining login sessions and ensuring security. They cannot be disabled.
• Functional Cookies: To remember your language preference, theme settings, and personalized experience.
• Analytics Cookies: To understand which parts of the platform are used most — this data is fully anonymized.
• Security Cookies: For CSRF attack prevention and fraud detection.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect core functionality, including login.

Jet pass follows the highest industry-standard technical and organizational security measures to protect your data. Our security infrastructure is continuously updated and tested.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption — you can confirm this by the padlock icon in your browser.
• Password hashing: Your password is never stored in plain text — it is hashed using the bcrypt algorithm.
• Two-Factor Authentication (2FA): Mobile OTP verification can be enabled as an additional layer of security for your account.
• Firewall & DDoS Protection: Advanced firewall systems to prevent unauthorized access and cyberattacks.
• Security audits: Regular external security assessments and vulnerability evaluations are conducted.
• Access Control: Only authorized personnel can access your data — and only to the extent necessary.

Jet pass does not retain your data longer than necessary. Each type of data has a defined retention period that balances legal requirements with business needs.

Once the retention period expires, jet pass securely and irreversibly deletes or anonymizes your data so that you can no longer be identified in any way.

As a jet pass user, you have several important rights regarding your personal data. To exercise any of these rights, simply get in touch with us.

Jet pass strictly provides services to users aged 18 and above only. We do not knowingly collect personal data from minors.

Age verification is mandatory at registration. If we find evidence that a minor has registered using false information:

• The account will be closed immediately.
• All collected data will be securely deleted.
• Parents or guardians will be notified where applicable.

If you believe a minor is using jet pass, please notify us immediately at support@jetpass.bet. We will investigate the matter seriously.

Jet pass may update this Privacy Policy from time to time to reflect changes in technology, law, or business operations. For significant changes, we will notify you proactively.

• A notification will be sent to your registered email address for any significant changes.
• The date of each update will be noted at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the changes, you may request to close your account.

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out directly to the jet pass Data Protection team. Every message you send is taken seriously.

Once a complaint is submitted, we commit to providing a written response within 30 days. If a matter requires more time, we will notify you in advance.